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Frequently Asked Questions

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What would you like to know?

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Do you have out of hours support?

Community Connections Australia has an emergency out of hours telephone support service to cover immediate issues that need to be dealt with prior to the next working day or shift.

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What are your fees and charges?

This does depend on which services you will be having and will be discussed with you prior to you starting your service.

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What if I am unhappy with my service?

You can raise a concern/make a complaint about any part of your service without fear of consequences. We value your opinion and will work with you to resolve any issues in a manner and via a communication method that best suits you. For further information, refer to our Complaints Information Sheet.

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Can I choose my own disability support staff?

Yes, you can choose your own staff. We need to ensure that they fulfil our employment criteria (such as a clear criminal history) and roster them in accordance with the Social, Community, Home Care and Disability Services Industry award.

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What private information will you hold about me?

In order to provide you with support services, we need to collect, hold, disclose and store your personal information. We will not disclose your information without consent, which you can change at any time.

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Do you use other services or agencies?

If you have other services involved in the provision of your support we are more than happy to work in partnership with them to help you achieve the best possible outcomes. We will be guided by you as to how much, if any, involvement you would like CCA to have with other providers or stakeholders. You determine what information about you will be shared.

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Can I have an advocate?

For further information, refer to Advocacy Form