The role of CCA's Quality Team is to ensure that CCA is providing the best possible service for the people we support. 

We are doing this by: 

* Listening to people who receive services and passing on their feedback to the SLT as well as CCA Directors.4

* Understanding what CCA is doing well.

- Identifying where improvements are needed.

* Taking action in order to best meet the needs of the people we support.

* Working with people who are receiving services (through our Focus Group and Advisory Group) to initiate change and innovate as part of a cycle of continuous improvement.

Our highly experienced Support Coordination team is here to help people make the most of their NDIS plans with confidence and clarity.

We work alongside individuals and their families to navigate the NDIS, connect with the right services, and ensure supports are working well together. With a deep understanding of the disability sector and a strong focus on individual goals, our team advocates for what matters most to each person—whether that’s greater independence, better health, or more connection in the community.

We take the time to listen, plan, and act—ensuring people feel supported, informed, and empowered every step of the way.

At CCA, our Service Delivery Team is here to give families peace of mind and ensure every person we support receives the care they deserve.

We work closely with each person and their families to tailor support that reflects each person’s unique needs, goals, and preferences, whether that’s help at home, support with health and wellbeing, or meaningful community connection.

With a strong focus on relationships, communication, and consistency, our dedicated team is committed to providing safe, high-quality support that empowers people to thrive and helps families feel confident and supported every step of the way.

The Board of Directors at Community Connections Australia provides strong, values-based leadership to guide our mission of delivering high-quality, person-centred disability services.

With a diverse mix of experience across governance, strategy, disability services, business, and finance, our Board ensures strategic direction, financial sustainability, and compliance with sector standards.

United by a deep commitment to inclusion and human rights, CCA’s Directors work closely with the Senior Leadership team to uphold our vision, respond to emerging challenges, and ensure the people we support remain at the heart of every decision.

CCA’s Senior Leadership Team brings together a wealth of experience across the disability, health, and community services sectors, underpinned by strong business acumen and a genuine passion for inclusion.

Our leaders have long-standing careers in the sector and some also bring personal lived experience, giving them a deep understanding of the importance of providing quality services to the people we support.

With a commitment to ethical leadership, innovation, and continuous improvement, the team works collaboratively to ensure CCA delivers high-quality, sustainable services that reflect the needs and aspirations of individuals, families, and communities.

Their hands-on approach and strategic oversight ensure that CCA stays responsive, accountable, and people-focused in everything we do.

At CCA, our Human Resources, Information Technology and Finance Team are the backbone of our people-first culture.

More than just operational experts, they are passionate about creating systems, processes, and workplaces that truly support our staff and the people we serve.

From recruiting and nurturing a values-driven workforce, to maintaining secure and responsive technology, and ensuring every dollar is managed with transparency and care—they work behind the scenes to make quality support possible.

With a shared commitment to inclusion, respect, and continuous improvement, this team helps ensure that everyone at CCA, whether employee, someone we support or family members, feels supported, empowered and valued.