This is where we answer some of those burning question you have about Community Connections Australia and our service. If you don’t see your question below, simply get in touch with us via email or phone so we can help you.

Do you have out of hours support?

Community Connections Australia has an emergency out of hours telephone support service to cover immediate issues that need to be dealt with prior to the next working day or shift.

What are your fees or charges?

This does depend on which services you will be having and will be discussed with you prior to you starting your service.

What if I’m unhappy with my service?

You can raise a concern/make a complaint about any part of your service without fear of consequences. We value your opinion and will work with you to resolve any issues in a manner and via a communication method that best suits you.  For further information, refer to our Complaints Information Sheet on our Resources page.

To inform us of a complaint, please fill out our confidential Complaints Form. Click here.

Alternatively, you may wish to use our confidential Tip Line Form if you have any information or knowledge that you believe is not appropriate towards someone who is vulnerable. Click here. 

Can I choose my own staff?

Yes, you can choose your own staff. We need to ensure that they fulfil our employment criteria (such as a clear criminal history) and roster them in accordance with the Social, Community, Home Care and Disability Services Industry award. 

What information do you hold about me?

In order to provide you with support services, we need to collect, hold, disclose and store your personal information. We will not disclose your information without consent, which you can change at any time. The Privacy Flyer in this manual has more information on this topic.

Do you use other services or agencies?

If you have other services involved in the provision of your support we are more than happy to work in partnership with them to help you achieve the best possible outcomes. We will be guided by you as to how much, if any, involvement you would like CCA to have with other providers or stakeholders. You determine what information about you will be shared.

Can I have an Advocate?

For further information, refer to our Advocacy Information Sheet.

How do I get services?

The easiest thing to do is contact Community Connections Australia (CCA) and talk to someone about what you want. We are more than happy to come and meet with you to give you more information. If you choose to have CCA as your provider then we will work with you to develop up a support plan that meets your personal wishes and dreams. 

Is Community Connections Australia a registered NDIS provider?

Yes, we are a registered NDIS provider and our provider number is 405 000 2607.

What is the NDIS?

For more information about the National Disability Insurance Scheme (NDIS), please visit the Government’s NDIS website.

Is the CCA website designed for accessibility?

Yes, please use the icon at the top right side of our page to access the accessibility functions on our site. Please refer to our Accessibility Statement for further information.

Important

Community Connections Australia meets the eligibility criteria set by the NDIS for Temporary Transformation Payment (TTP) pricing and charges prices that appear in the NDIS price guide. 

If you need more information please contact Community Connections Australia on:

Phone:       1300 36 46 88

Email:         enquiries@ccoz.org.au

Mail:           PO Box 253 Parramatta NSW 2124