Community Connections Australia is a not-for-profit organisation providing individualised and flexible in-home and community based support to people who are living with a disability, people who are older as well as their families and / or significant others. These services are available from one hour a week up to 24 hours a day, 7 days a week on a short-term, long-term or ad hoc basis.

Since the organisation’s inception in 1987, our philosophy has been that people should live in their own home, in the community of their choice and with the supports that they require to do so. We have continued to tailor services so that changing needs and wants are accommodated.

We are an organisation that has consistently embraced and led change as a leader in the disability arena and in the wider human services sector.

 
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Our Experience

We have provided services to people with a range of different and sometimes multiple disabilities and health care needs.

These include people with developmental disabilities including cerebral palsy, cognitive or intellectual disabilities, sensory disabilities, physical disabilities, accident related disabilities including acquired brain injuries or spinal cord injuries, degenerative illnesses including dementia, MD, MND or MS, dual diagnosis, early onset dementia, Alzheimer’s and age related health problems.

 
 
 

The CCA Focus

By establishing Jeenee Mobile and Tech Hubs we’ve pioneered making everyday technology services available for everyone, regardless of degree or type of disability.

CCA’s expertise in this area has been recognised internationally through the Zero Project Award for Innovative Practice in Service Delivery, 2019.

We are a registered NDIS service provider and our provider number 405 000 2607.

 
 
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A group of women siting at a picnic with one turning around smiling upwards

Our Mission

Our mission is to build choices and options for people living with disabilities.

Our Purpose

Our purpose is to actively promote independence and autonomy.

Our Governance

We are a not-for-profit organisation operating in the community sector. The Membership of the organisation elects a Board of Directors annually.

 

The CCA Diversity & Inclusion Framework

1. Vision & Commitment

Community Connections Australia (CCA) is committed to fostering an inclusive environment that respects and supports the diverse backgrounds, cultures, values and beliefs of both clients and staff.

2. Guiding Principles

  • Respect & Recognition: Acknowledge and respect individual differences.

  • Equity & Accessibility: Ensure fair and inclusive service delivery.

  • Cultural Competency: Equip staff with the skills to support diverse needs.

  • Community Engagement: Foster relationships with diverse communities.

  • Continuous Improvement: Regularly assess and enhance diversity initiatives.

3. Key Focus Areas

  1. Identification & Documentation:

    • Collect and update participant diversity-related information during meet & greets and service reviews.

    • Integrate cultural and personal values into service planning and through recording information in Personal Training Needs.

  2. Cultural Training & Awareness:

    • Provide regular cultural awareness and inclusion training.

    • Provide participant-centric training through Personal Training Needs.

  3. Inclusive Practices in Service Delivery:

    • Ensure support plans and services reflect each participants chosen beliefs.

    • Where possible, match staff to participants based on cultural alignment.

  4. Community & Stakeholder Engagement:

    • Collaborate with diverse groups to enhance service accessibility.

    • Encourage participation in culturally significant events.

  5. Monitoring & Accountability:

    • Implement feedback mechanisms (surveys, interviews)to assess inclusivity.

    • Implement improvements based on feedback.

4. Implementation & Evaluation

  • Assign leadership responsibility for diversity initiatives.

  • Regularly review feedback and adjust strategies accordingly.

 

Our focus always remains steadfastly upon the individual and their needs.

 
 
 

We respect and acknowledge all culture and communities.

At Community Connections Australia, we are committed to diversity, equality, and inclusion. 

By acknowledging and addressing the unique needs of each person- regardless of gender, age, religion, cultural beliefs, or disability,- we strive to create an environment where everyone feels valued, respected, and supported.

At CCA we believe in taking a proactive approach to supporting people to ensure their lifestyle preferences are part of their everyday supports. We ask people what they want as part of the 'Meet & Greet' and when we are developing their individual service plan, staffing requirements and personal training needs. Our staff are also diverse, different ages, ethnicity, lifestyle and cultural beliefs, which enables us to match people's preferences with trained and culturally appropriate staff.

As an organisation we contribute to a more inclusive society by respecting and acknowledging all cultures and communities - for the people we support, their families and networks and for our staff.