A Guide To Choosing The Right DSOA Provider
Choosing the right Disability Support for Older Australians (DSOA) provider is essential for ensuring you or your loved one receives the best care and services. With multiple providers offering different levels of support, it’s important to know what to look for when selecting the best fit.
In this guide, we’ll walk you through the key factors to consider when choosing a DSOA provider and how to make an informed decision.
► What Is a DSOA Provider?
DSOA providers deliver government-funded disability support services tailored for older Australians. These services may include:
Personal care assistance (bathing, dressing, mobility support)
Household help (cleaning, meal preparation, home maintenance)
Accommodation and tenancy support
Social and community participation
Health and medical assistance
24/7 high support services
Finding the right provider ensures you receive services that align with your needs and improve your quality of life.
► Key Factors to Consider When Choosing a DSOA Provider
1. Accreditation and Experience
Make sure the provider is registered and accredited under the DSOA program. Experienced providers will have a strong track record of delivering quality services and complying with industry standards. Look for:
Certifications and government approvals.
Years of experience in disability and aged care services.
Qualified staff, including trained support workers and healthcare professionals.
2. Range of Services Offered
Different providers offer varying levels of support. Consider what services you require now and what you may need in the future. Choose a provider that offers:
Comprehensive care options that can be adjusted over time.
Flexible care plans to suit individual needs.
Specialised services for complex disabilities or chronic conditions.
3. Personalised Support and Flexibility
Every individual’s needs are different, so it’s important to choose a provider that offers personalised and flexible support. Key things to look for include:
Tailored care plans based on your preferences and goals.
Flexible scheduling for appointments and in-home support.
Cultural and language considerations to ensure comfort and understanding.
4. Aligning Values
Check the provider’s values and mission align with your own.
Ask yourself what do you want from the services provided?
Take the time to read about the values a provider holds, as this will help you to understand more about their approach to providing your service?
How does the provider respond to feedback and concerns?
5. Costs and Funding Options
DSOA services are government-funded, but it’s important to understand any potential out-of-pocket costs. When evaluating a provider, ask:
What costs are covered under DSOA funding?
Are there any additional fees for extra services?
What payment options are available?
A transparent provider will clearly explain all costs upfront and help you navigate funding options.
6. Quality of Staff and Training
Support workers and caregivers play a crucial role in your overall experience. A great provider will have:
Qualified, trained, and compassionate staff.
Ongoing staff training in disability support.
Strict hiring standards, including background checks.
Meeting the care team in advance can help you determine if they are a good fit for your needs. For more information on DSOA, refer to the Disability Support for Older Australians manual resource provided by the Australian Government.
► How Community Connections Australia Can Help
At Community Connections Australia (CCA), we are committed to delivering high-quality DSOA services that prioritise your well-being and independence.
We can offer you:
Personalised and flexible care plans
A wide range of services, from daily living support to 24/7 care
Qualified and experienced support staff
Transparent pricing and funding assistance
Our team works closely with you to ensure you receive the right support personalised to your individual needs.
Choosing the right DSOA provider is a crucial decision that impacts your quality of life. By considering factors such as experience, service range, flexibility, values, cost, and staff quality, you can find a provider that meets your specific needs.